سياسة الخصوصية | Privacy Policy

Information We Collect

When you use the citizen services feature, you may voluntarily provide your full name, phone number, area, request type, relevant authority, request title, and request details. You may also attach supporting images or PDF files. The app does not request access to your contacts, precise device location, messages, or call history.

How We Use Information

The information is used to receive your request or complaint, generate a tracking number, contact you when necessary, and follow up on the request through the citizen services office.

Storage and Service Providers

Information is transmitted over HTTPS to the official website backend. Data and attachments may be stored by hosting, database, and file storage providers acting on behalf of the service operator.

Sharing and Sale of Data

The website and app do not sell citizens' personal information and do not use it for targeted advertising. Information may be shared with the relevant authorities only as needed to process a request or when required by law.

Security and Retention

Data is transmitted using HTTPS, and administrative access to the request management system is restricted. Information is retained for as long as reasonably necessary to process requests, maintain operational records, and comply with applicable legal or regulatory obligations.

Privacy Requests

You may contact the citizen services office through the official contact page to ask about information related to your request or to request correction or deletion when legally and operationally possible.

Contact the Citizen Services Office →

Changes to This Privacy Policy

We may update this policy when the website or app is improved or when the way services are provided changes. Any updated version will be published on this page with a revised last-updated date.

Last Updated

August 10, 2026.