الشروط والأحكام | Terms & Conditions

Acceptance of Terms

By using the official website or the waseemkamalothman.app application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use services that require submitting personal information or requests.

Nature of the Service

The website and app provide informational and news content, as well as tools for contacting the citizen services office and submitting or following up on requests and complaints. Submitting a request through the platform does not guarantee that it will be accepted or resolved. Follow-up depends on the nature of the request, the relevant authority, and the available procedures.

Accuracy of Submitted Information

Users are responsible for providing information that is accurate to the best of their knowledge. Users must not impersonate another person or submit misleading, unlawful, or fraudulent information. We may be unable to contact you or process a request if the contact information provided is inaccurate or incomplete.

Attachments and Submitted Content

When uploading images or documents, you confirm that you have the right to submit them and that they are relevant to the request. Attachments must not contain malicious software, unlawful material, or content that infringes the rights of others. Irrelevant or inappropriate attachments may be rejected or removed.

Acceptable Use

You may not misuse the website or app, attempt to disrupt the service, gain unauthorized access to systems or data, or use forms to send automated, abusive, misleading, or fraudulent submissions.

Content and News

We aim to present information and news accurately and keep it up to date. However, information may be corrected or updated when newer information becomes available. Published content should not be treated as a substitute for an official statement or document issued by the relevant authority where such an official source is required.

External Links and Services

The website or app may include links to third-party websites or platforms, including official entities and social media services. Those services are governed by their own terms and privacy policies, and we do not control their content or operation.

Intellectual Property

Unless otherwise stated, the website design, original elements, and published content are protected by the rights applicable to their respective owners. Content may not be reused in a way that falsely suggests official representation or creates a misleading impression without appropriate permission.

Privacy

Personal information and data submitted through citizen services are handled according to the Privacy Policy published on this website.

Read the Privacy Policy →

Changes to These Terms

These terms may be updated when the website or app is improved or when the way services are provided changes. The updated version will be published on this page together with the date of the latest revision.

Contact

For questions about these terms or the use of the website and app, you may contact the citizen services office through the official contact page.

Contact the Citizen Services Office →

Last Updated

August 10, 2026.